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⚠️ GUXON Cube Voluntary Precautionary Recall Notice ⚠️

Free shipping on all orders over NT$1,200 🚛

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Frequently Asked Questions

Questions never close — GUXON answers them all in one place

TWINS Dual-Head Power Bank

FAQ

My power bank was dropped — can I keep using it?

What should I do if water gets into the charging port?

Charging keeps cutting in and out

My old phone got a full charge — why does my new phone not even reach one?

PRO Power Bank

FAQ

Which version should I choose for the iPhone 15 or 16?

What is the difference between PRO and Classic?

Is it normal to get warm while charging?

Nothing happens when I charge my phone / it cuts in and out

Why does it stop at 80%?

Do I need to remove a rugged case to charge?

Do I need to fully charge it before first use?

How is the PRO recharged, and is a cable included?

The unit will not recharge

The cap feels loose and does not sit flush — is that normal?

It wobbles when plugged into my phone

Can it charge two devices at once?

All the numbers on the LCD keep flashing

My power bank was dropped — can I keep using it?

What should I do if water gets into the charging port?

Classic Power Bank

FAQ

Does the Classic come with a charging cable?

Nothing happens when I charge my phone / it cuts in and out

How do I check the battery level?

Is it normal to get warm while charging?

How long does a full charge take?

How many charges does it give?

Power Squid Power Bank

FAQ

Is a charging adapter included?

Is it normal to get warm while charging?

Nothing happens when charging / it cuts in and out

Why does it stop at 80%?

Can it charge my phone while it is recharging itself?

⚠️ Important Safety Notes ⚠️

No iWALK power bank comes with a built-in mains plug; it is charged with its own or another charging cable and adapter. Please use cables and adapters that meet the relevant standards and carry proper certification marks. Do not use products of unknown origin or with unclear labelling, as this may damage your iWALK product or cause an accident.

Pebble Bluetooth Earbuds

FAQ

The earbuds keep cutting out

How do I know the earbuds are running low?

How do I switch modes?

Cannot find your answer?

Contact our customer service team and we will help

👉 LINE Customer Service