Returns & Exchanges｜GUXON Online Store

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Returns & Exchanges

Thank you for choosing our products. We understand that you may order the wrong version or change your mind, so we offer a seven-day inspection period — where the conditions are met, we will arrange an exchange or a return for you.

1. Seven-Day Inspection Period

You may request a return within seven days, counted from the day after you receive the item (public holidays included).
The seven-day inspection period is not a trial period. The product must remain new and complete.
The period starts on the delivery date, so please check on arrival that you received the correct item.
Both returns and exchanges are available during the inspection period.

2. Conditions for Returns and Exchanges

The product must be in complete, as-new condition.
Packaging and accessories must be complete (e.g. box, tags, manual, accessories, warranty card).
No obvious signs of use (no soiling, scratches, odours or wear).
The order must have been placed on this official website.

We cannot accept returns or exchanges in the following cases:

The seven-day inspection period has passed.
There are clear signs of use or opening that are not defects.
The fault was caused by damage or improper use.
The product is incomplete, the packaging is damaged, or accessories are missing.
A promotional free gift has not been returned or is incomplete.
The item is customised or made to order.

3. Returns and Exchanges Process

Standard return process

Submit a request
Contact online customer service within seven days to tell us you want to return or exchange an item.
Review and confirmation
Once our team has confirmed the request, we will let you know the return method (home delivery, convenience store, etc.).
Send the item back
Keep the outer box and accessories complete and return the item using the agreed method.
Inspection
We check that there is no damage, no missing parts and no signs of use.
Refund
Refunds are issued via the original payment method (credit card, bank transfer, remittance, LINE Pay and so on).

Refund timings

Credit card: approximately 7-14 working days.
Bank transfer: approximately 3-7 working days.
LINE Pay: approximately 3-7 working days.

Exchange requests

Contact online customer service within seven days to request an exchange and explain the reason.
We inspect the returned item before sending out the replacement.

4. Shipping Costs

Returns and exchanges within seven days: we cover shipping both ways.
Exchanges for personal reasons: the customer covers the cost of sending the item back.

5. Refunds

Refunds are issued to the original payment method and cannot be redirected to another account.
If the order used a discount voucher or store credit, the refund is based on the amount actually paid after the discount.
Store credit that was used is returned to the original member account.
Member points that were used are returned to the original member account.
Shipping charges on the order are not refunded separately.

6. Service Information

GUXON service line: 04-3704-3700
LINE customer service: @guxon
Service hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT+8). Closed on national and public holidays.